Frequently asked questions
Return Policy
We accept returns only for defective, damaged, or incorrect items.
- You must request a return within 5 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- Once the item is returned and passes inspection, we will process your return within 4–5 business days.
- Customers are responsible for return shipping costs unless the return is due to a defect or our error.
✅ Eligible Refunds/Returns:
- wrong item
- damaged or defective item
- marked as lost in transit
In such cases:
- photo proof and your order number
- unworn and in original packaging
Please contact us at nooreilahithreads@gmail.com with your order number, photos of the item, and reason for return before sending anything back.
Refund Policy
Refunds will be issued only under the following conditions:
- The item is defective, damaged, or incorrect.
- You requested a return within 5 days of receiving the item.
- The returned product passes our inspection upon arrival.
❌ Non-Refundable Situations:
- Change of mind after ordering
- Delivery delays due to customs, holidays, or courier issues
- Incorrect shipping address provided
- Wear and tear or accidental damage
Once approved, your refund will be processed to your original payment method. Processing may take up to 10 business day depending on your bank.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Shipping Policy
Processing Time:
All orders are processed within 2–5 business days after payment verification.
Shipping Time:
Estimated delivery times vary by region:
- USA: 7–15 business days
- Canada: 10–20 business days
- UK & Europe: 10–20 business days
- UAE & Middle East: 10–20 business days
- Africa & Asia: 12–25 business days
Note: Shipping times may vary due to customs or carrier delays beyond our control.
Tracking:
You will receive a tracking number once your order has shipped. Some tracking may take a few days to update.