Prayer Essentials

Frequently asked questions

We accept returns only for defective, damaged, or incorrect items.

You must request a return within 5 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition as received.
Once the item is returned and passes inspection, we will process your return within 4–5 business days.
Customers are responsible for return shipping costs unless the return is due to a defect or our error.

✅ Eligible Refunds/Returns:

wrong item
damaged or defective item
marked as lost in transit

In such cases:

photo proof and your order number
unworn and in original packaging

Please contact us at nooreilahithreads@gmail.com with your order number, photos of the item, and reason for return before sending anything back.

Refunds will be issued only under the following conditions:

The item is defective, damaged, or incorrect.
You requested a return within 5 days of receiving the item.
The returned product passes our inspection upon arrival.

❌ Non-Refundable Situations:

Change of mind after ordering
Delivery delays due to customs, holidays, or courier issues
Incorrect shipping address provided
Wear and tear or accidental damage

Once approved, your refund will be processed to your original payment method. Processing may take up to 10 business day depending on your bank.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Processing Time:

All orders are processed within 2–5 business days after payment verification.

Shipping Time:

Estimated delivery times vary by region:

USA: 7–15 business days
Canada: 10–20 business days
UK & Europe: 10–20 business days
UAE & Middle East: 10–20 business days
Africa & Asia: 12–25 business days

Note: Shipping times may vary due to customs or carrier delays beyond our control.

Tracking:

You will receive a tracking number once your order has shipped. Some tracking may take a few days to update.

Salah One-Piece Abaya

Noor OLED Zikr Smart Tasbeeh Ring

Noor Travel Prayer Set - Light in Every Step

Sajdah Serenity™ – Soft Foldable Prayer Mat

Zikr Luxe™ Gemstone Tasbeeh Set

Frequently asked questions

Al-Haya Abaya

Blossom of Grace Abaya

Chic Layali Kaftan Abaya

Desert Bloom Kimono Abaya

Country/Region

Country/Region

Salah One-Piece Abaya

Noor OLED Zikr Smart Tasbeeh Ring

Noor Travel Prayer Set - Light in Every Step

Sajdah Serenity™ – Soft Foldable Prayer Mat

Zikr Luxe™ Gemstone Tasbeeh Set

Frequently asked questions

Al-Haya Abaya

Blossom of Grace Abaya

Chic Layali Kaftan Abaya

Desert Bloom Kimono Abaya